Subject: genealogy user group blocked
| Customer | Suddenly I'm no longer able to get e-mails from legacyfamilytree.com. Please have them added to your white list so I can start getting my e-mail!!!!! |
| Tech Support | We do not know that they are blocked. Ask the sender if they're receiving a bounce message and if so try to obtain and post here. Only when we see what it says can we be of further help. |
| Customer | They do not get a bounce message. |
| Tech Support | Without a return we have nothing to troubleshoot with, unfortunately. |
| Customer | What's to troubleshoot? I've been getting e-mail from this group for years - now I can't - I'm subscribed - they told me to tell you to put them on your white list - what else do you need? |
| Tech Support | As you've been told, we need a non-delivery/bounce message. (My comment: I love this one; AS YOU HAVE BEEN TOLD!!) |
| Customer | Come on. Help me out here. Do you know what a white list is? It must be some kind of list that tells you what websites are blocked by ATT. You're more knowledgeable than I am about these things. You know how things get blocked by ATT. I am getting upset here! There has to be a way you can help me, please!!!!!! |
| Tech Support | We do not have access to the mail
server configuration. We have to rely on the bounces for the actual IP
addresses of blocked sending severs - It's not done by domain name and it's not done by recipient address. Without it we can't start the un-block process. |
| Customer | Okay, you win, I don't get the service I want from ATT, you don't have to help your customers, we're all happy, right? |
| Tech Support | I'm sorry I couldn't be of greater help in this instance. |
| Customer | And it seems I'm not the only one you can't help with blocked e-mail!!!!! Mostly what I see is no one can help - we're just paying, paying, paying, but not for service!!! |
| Tech Support | Noted |